Refund policy

Last updated: 31 October 2026

poba.app sells prepaid credits that are used for connected social accounts, AI video and premium voices, as listed on the Pricing page.

Credits are non-refundable

Credits you have bought are not refunded or exchanged for money, whether or not they have been used, and they don't expire. Each use is shown on your Credits page.

Exceptions

• Mistakes on our side: if you were charged for something that failed because of poba.app (for example a video charged but never made), write to us and we will put the credits back.
• Duplicate or unauthorised payments: we refund them to the original payment method.
• Your legal rights: if you are a consumer in the EU or UK, you can withdraw from a purchase within 14 days, unless you have already started using the credits you bought, which you agree means you lose that right for the used part. Other laws that give you rights we can't exclude still apply.

How to ask

Write to support@poba.app with the email of your account and what happened. We reply within 5 working days.